# Resetting your password

How to request a password reset link, how long it stays valid, and what to check if the email never arrives or the link won't work.

Forgot your password? Go to the login page, click **Forgot your password?**, and enter the email address on your account, and you'll get a link to choose a new one.

## Request a reset link

1. On the login screen, click **Forgot your password?**
2. Enter your **Email** and click **Email Password Reset Link**.
3. Check your inbox for the reset email and open the link inside it.
4. On the **Reset your password** screen, enter your **Email**, a new **Password**, and **Confirm password**, then click **Reset Password**.

If your organization uses a branded login page, the same flow applies. You'll just start from your organization's login URL instead of the general one.

## Good to know

- **The reset link expires after 10 minutes.** If it's stale, just request a new one — it takes a few seconds.
- You have to wait **60 seconds** between reset requests for the same account, so spamming the button won't get you a second link any faster.

## If it's not working

1. **No email arriving?** Check spam/junk first, and confirm you're using the exact email address your account was created with.
2. **Link says expired or invalid?** It's likely past the 10-minute window — go back to the login page and request a fresh one.
3. **Still stuck after a new link?** Make sure you're opening the link on the same device/browser where you requested it, and that you're not reusing an old email from an earlier request.

## What's next

- Review or update other details on your [account settings](/docs/billing/account-settings) page.
- Signing in from your phone? See [Using ProductiveRecruit on mobile](/docs/faq/mobile-access).
- Part of an organization? Learn about [organization account types](/docs/organizations/account-types) and branded login pages.

Source: https://productiverecruit.com/docs/faq/reset-password